Shipping Policy
Shipping Policy
(Effective Date: 07/08/2025)
Business Name: Hydraphyll LTD
Registered Office: London, United Kingdom
Company Number: 16557204
Email: info@hydraphyll.co.uk
1. Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed after 3 PM (UK time) will be processed the next business day.
Orders are not processed, shipped, or delivered on weekends or UK public holidays.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options within the UK:
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery (Royal Mail 2nd Class) | 2–4 business days | £3.50 or Free on orders over £40 |
| Express Delivery (Royal Mail 1st Class) | 1–2 business days | £5.99 |
| Next Day Guaranteed (Royal Mail Special Delivery) | Next business day (order before 12 PM) | £8.99 |
Delivery times are estimates and not guaranteed.
3. International Shipping
We currently offer international shipping to selected countries.
Rates vary based on location and will be calculated at checkout.
Delivery times typically range from 5–15 business days, depending on destination.
Customs & Import Duties: Customers are responsible for any customs fees, duties, or taxes imposed by their country.
4. Tracking Your Order
Once your order ships, you will receive an email with your tracking number.
You can track your package via the courier’s website.
5. Delayed or Lost Orders
We are not responsible for delays caused by the courier or customs.
If your order has not arrived within the expected timeframe, please contact us at info@hydraphyll.co.uk.
Lost parcels will be replaced or refunded after confirmation from the courier.
6. Delivery Address
Please ensure your delivery address is correct when placing an order.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
7. Contact Us
For any shipping-related questions, please email info@hydraphyll.co.uk.