Privacy Policy
Hydraphyll Privacy Policy
(Effective Date: 07/08/2025)
Hydraphyll LTD (“we”, “us”, “our”) respects and values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://hydraphyll.co.uk, purchase our products, or interact with us.
By using our site or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Hydraphyll LTD is a UK-registered company providing skincare products.
Registered Office: London, United Kingdom
Company Number: 16557204
Contact Email: info@hydraphyll.co.uk
We are the Data Controller under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
Name
Email address
Billing and shipping addresses
Phone number
Payment details (processed securely via third-party payment providers; we do not store full card details)
b) Information Collected Automatically
IP address
Browser type and version
Device information
Pages visited and time spent on our site
Referring websites
c) Information from Third Parties
We may receive information from payment processors, marketing platforms, or delivery partners.
3. How We Use Your Information
We use your data for the following purposes:
To process and fulfil your orders
To send order confirmations and delivery updates
To respond to your enquiries and customer support requests
To send marketing communications (with your consent)
To improve our website and product offerings
To detect and prevent fraud or unlawful activity
4. Legal Basis for Processing
We process your personal data under the following UK GDPR legal bases:
Contractual necessity: To process your orders and deliver products.
Consent: For marketing emails or SMS (you can withdraw at any time).
Legal obligation: To comply with tax, accounting, and regulatory requirements.
Legitimate interest: To improve our products, prevent fraud, and personalise your experience.
5. How We Share Your Information
We do not sell your personal information. We may share your data with:
Payment processors (e.g., PayPal, Stripe, Shopify Payments)
Shipping partners (e.g., Royal Mail, DHL)
IT and marketing service providers (e.g., Shopify, Klaviyo, Google Analytics)
Legal authorities if required by law or to prevent fraud
All third parties are required to keep your data secure and use it only for agreed purposes.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality
Analyse site usage and improve performance
Deliver personalised advertising (where consented)
You can manage or disable cookies via your browser settings. See our Cookie Policy for more details.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to processing or restrict certain uses of your data
Withdraw consent at any time
Request data portability
To exercise these rights, contact us at info@hydraphyll.co.uk. We will respond within one month as required by law.
8. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, and as required for legal, tax, and accounting obligations.
9. International Data Transfers
Some of our service providers are located outside the UK (e.g., in the EU or USA). We ensure such transfers comply with UK GDPR by using appropriate safeguards, such as Standard Contractual Clauses (SCCs).
10. Security of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
11. Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Hydraphyll LTD
Email: info@hydraphyll.co.uk
Address: London, United Kingdom
Phone: +44 7448435671