FAQ
Frequently Asked Questions (FAQ)
Welcome to the Hydraphyll FAQ page! We’ve gathered answers to the most common questions to make your shopping experience smooth and enjoyable.
1. About Hydraphyll Products
Q: Are Hydraphyll products safe for sensitive skin?
Yes! All our products are dermatologically tested, free from parabens, sulphates, mineral oils, and harsh chemicals. They are suitable for all skin types, including sensitive skin.
Q: Are your products cruelty-free and vegan?
Absolutely. Hydraphyll is committed to ethical beauty — we never test on animals, and most of our products are vegan-friendly.
Q: Do your products contain artificial fragrance?
No. We use only skin-friendly, non-irritating natural or hypoallergenic fragrance where applicable.
Q: How long does it take to see results?
Results vary by product and skin type, but most customers notice improvements in hydration and texture within 2–4 weeks of consistent use.
2. Ordering & Payment
Q: How can I place an order?
Simply browse our shop, add your chosen products to the cart, and check out using our secure payment system.
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment options.
Q: Can I change or cancel my order after placing it?
We process orders quickly, so please contact us at info@hydraphyll.co.uk as soon as possible if you need changes.
3. Shipping & Delivery
Q: Where do you deliver?
We currently ship across the UK and selected international locations.
Q: How long does delivery take?
UK orders usually arrive within 3–5 business days. International delivery times vary depending on the destination.
Q: Do you offer free shipping?
Yes! We offer free UK shipping on orders over £40.
Q: How can I track my order?
Once dispatched, you’ll receive a tracking link via email.
4. Returns & Refunds
Q: What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products in original packaging.
Q: How do I request a refund?
Email us at info@hydraphyll.co.uk with your order number and reason for return.
5. Product Use & Storage
Q: How should I store my products?
Keep products in a cool, dry place away from direct sunlight.
Q: Can I use Hydraphyll products during pregnancy or breastfeeding?
Most of our products are safe, but please consult your doctor before use if you have concerns.
6. Contact Us
Still have questions?
📧 Email: info@hydraphyll.co.uk
📍 Address: London, United Kingdom